Privacy Policy

At AVNOIA, we respect your privacy and are committed to protecting the information you provide when you visit our website, place an order, create an account, subscribe to our communications, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

By using avnoia.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with AVNOIA, we may collect:

Information you provide directly, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account information
  • Order and purchase information
  • Product preferences
  • Customer service communications
  • Reviews, feedback, photographs, or other content you voluntarily submit

Payment information

Payments are processed through third-party payment providers. AVNOIA generally does not receive or store your complete payment card number. Payment providers process payment information according to their own privacy policies and security practices.

Automatically collected information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Referring website
  • Approximate location
  • Date and time of visits
  • Website interactions

2. How We Use Your Information

We may use information we collect to:

  • Process and fulfill orders
  • Process payments
  • Deliver products
  • Send order confirmations and shipping updates
  • Provide customer support
  • Respond to inquiries
  • Manage customer accounts
  • Improve our website and products
  • Understand how customers use our website
  • Personalize your shopping experience
  • Send marketing communications when permitted
  • Send promotional emails if you have subscribed
  • Prevent fraud, abuse, and unauthorized transactions
  • Maintain website security
  • Comply with applicable legal obligations

3. Marketing Communications

If you subscribe to AVNOIA marketing communications, we may send you emails about products, launches, offers, editorial content, and other brand updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the email.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to complete your purchase.

4. Cookies and Similar Technologies

AVNOIA and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

  • Keep the website functioning
  • Remember preferences
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Provide relevant advertising

You may be able to control cookies through your browser settings and, where applicable, our cookie preference tools.

5. Third-Party Services

We use third-party service providers to operate our business. These may include:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising platforms
  • Email marketing providers
  • Customer service tools

These providers may process information on our behalf or according to their own privacy policies.

Where necessary to fulfill your order, information such as your name, shipping address, and order details may be shared with our fulfillment and shipping partners.

6. Order Fulfillment

AVNOIA may use third-party fulfillment partners to manufacture, prepare, package, and/or ship certain products.

To fulfill an order, we may provide the fulfillment partner with information necessary to complete the order, including your name, shipping address, product information, and order details.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and accounting records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Request access to certain information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable law

To submit a privacy request, contact us at:

Email: avnoia.shop@gmail.com

10. Children's Privacy

AVNOIA's website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy, contact:

AVNOIA
Email: avnoia.shop@gmail.com