Returns & Refunds
We want you to feel confident shopping with AVNOIA.
Because our products are skincare and personal-care products, certain hygiene and safety considerations apply to returned products.
Last Updated: September 21, 2026
1. Returns
Because our products are skincare and personal-care products, we do not accept returns of opened or used products.
If you receive a product that is unused and unopened but need to report an issue with your order, please contact us as soon as possible with your order number and details of the issue.
2. Product Condition
For hygiene and product-safety reasons, opened or used skincare products are generally not eligible for return or refund.
Products that may be considered for return must be:
- Unopened
- Unused
- In their original packaging
- In resalable condition
Opened or used cosmetic products are not eligible for return simply because you changed your mind or the product did not meet your personal expectations, except where the product is defective, damaged, incorrect, or otherwise subject to rights that cannot legally be excluded.
3. Damaged, Defective, Incorrect or Missing Items
If your order arrives with:
- A damaged product
- A defective product
- The wrong product
- A missing item
please contact us within 30 days of delivery.
Include your order number and clear photos of the product and packaging where applicable. We'll review the issue and, where appropriate, arrange a replacement or refund.
4. Refunds
If your refund is approved, it will be issued to your original payment method.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Incorrect Orders
If you receive a product that is different from the product you ordered, please contact us within 30 days of delivery.
Provide your order number and photos of the item received. We'll review the order and arrange an appropriate resolution.
6. Missing Items
If an item is missing from your order, please contact us within 30 days of delivery.
We'll verify the contents of your order and, where appropriate, arrange a replacement or refund for the missing item.
7. Skin Reactions or Concerns
Please review the ingredients and product instructions before using any AVNOIA product.
If you experience an unexpected skin reaction, stop using the product and seek appropriate medical advice. Please also contact us so we can document and review the issue.
8. How to Contact Us
For questions about an order or to report a damaged, defective, incorrect, or missing item, contact us at:
Email: avnoia.shop@gmail.com
Please include your order number and relevant details or photographs so we can assist you efficiently.
9. Policy Updates
We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page with an updated revision date.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.